If you order from us, be prepared to have your items arrive in a way you’ve never seen before. We take a lot of time to prepare every can and container so it stands the best chance of reaching you without leaks.
To accomplish that goal, we do several things no other company does.
First, we tediously wrap every cap with heavy plumbers tape. This soft, pliable yet strong tape is meant to the keep the cap in place. Secure caps should keep all liquids, dust and aerosols inside their cans or jugs and so they serve a primary and fundamental purpose: keep the chemical in the container when its being shipped.
Second, we place virtually every item we ship in a heavy 4-6 mil plastic zip lock bag. These bags will add another layer of protection to your items and in a worse case scenario, help contain a leaking jug.
Third, we use boxes rated for 2-3 times the weight we ship. These extra heavy boxes are your front line of defense against the carriers who handle, toss, layer, stack, move, carry, transport, and sometimes even “throw” your box. That said, these stronger boxes can take the abuse so ultimately, they end up at your front door. Weak boxes will lead to direct product abuse, lost items and leaks. True, the boxes we use may be “over kill” for what they deliver, but this extra investment helps insure the products you order will arrive and be ready without damage or messy cleanups.
This following short video shows some of the steps we take to get your items prepared before shipment.
Tim B. says
How long does it take for you to ship once I order and also, how long is travel shipping time?
Tech Support says
Tim,
We generally ship every order within one business day. So if you order on a Monday evening? We’d ship Tuesday morning. The cutoff for orders to go the same day is 9 AM since the carriers typically pick up from us around 10-11 AM. Now there will be some delay if you order over the weekend but we don’t count Saturday or Sunday as a business day.
As for the days in transit? That’s a tough one to answer with 100% accurancy but here are the averages we have seen over many years.
Since we’re just outside Atlanta in GA, anyone in GA or neighboring states can often get product delivered in 1 day. This is especially true if you pick FedEx for shipping. Anyone in the southeast? 1-2 business days.
If you’re in the northeast? Around 2 days. There will be some remote areas that take an extra day to arrive.
Southwest or middle of the country up to the Canadian border? Same; 2 days on average and maybe 3 if you’re more remote.
Left coast or northwest tend to take the longest to arrive. If you’re close to a major city, like Seattle or Portland, 3-4 days. If you’re in the country, 4-5 days. So 4-5 business days would be the longest that we see once we ship.
Customer Care
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