If you order from us, be prepared to have your items arrive in a way you’ve never seen before. We take a lot of time to prepare every can and container so it stands the best chance of reaching you without leaks.
To accomplish that goal, we do several things no other company does.
First, we tediously wrap every cap with heavy plumbers tape. This soft, pliable yet strong tape is meant to the keep the cap in place. Secure caps should keep all liquids, dust and aerosols inside their cans or jugs and so they serve a primary and fundamental purpose: keep the chemical in the container when its being shipped.
Second, we place virtually every item we ship in a heavy 4-6 mil plastic zip lock bag. These bags will add another layer of protection to your items so that even in a worse case scenario, the extra protection can help contain a leaking jug.
Third, we use boxes rated for 2-3 times the weight we ship. These extra heavy boxes are your front line of defense against the carriers who handle, toss, layer, stack, move, carry, transport, bang, drop, slam and sometimes even “throw” your box! That said, these stronger boxes can take the abuse so ultimately, everything will usually end up at your front door. Weak boxes will lead to direct product abuse, lost items and leaks. True, the boxes we use may be “over kill” for what they deliver but this extra investment helps to insure the products you order will arrive without damage or messy cleanups.
This following short video shows some of the steps we take to get your items prepared before shipment.
Now for 3-6 months in every year, we get very busy and this can lead to product shortages or shipping delays. So instead of our normal 1 day turn around, it may take 2-4 days during the months of May-June-July-August.
Unfortunately we do not offer “overnight” or any other expedited freight option BUT we due offer an “expedited handling” option. This is available for any order and essentially it’s a processing fee that moves your order to “front of the line”.
So if you order on Sunday evening and we have 200-300 orders to pack/ship on Monday, your order will be processed immediately. This fee varies throughout the year in a way that is similar to the “toll” available for commuters that allows them to use a designated lane on major expressways. During our busy season, this fee will be high; in the off season, it will be nominal. Use the button below to “add” this service to your order so we can ship the same day you order (for orders placed before 3 PM Eastern Standard Time).
Lastly, we ship from Atlanta, Georgia. To see the “expected” travel/arrival times to various parts of the country, please review the comment below.
Tim B. says
How long does it take for you to ship once I order and also, how long is travel shipping time?
Tech Support says
Tim,
We generally ship every order within one business day. So if you order on a Monday evening? We’d ship Tuesday morning. The cutoff for orders to go the same day is 9 AM since the carriers typically pick up from us around 10-11 AM. Now there will be some delay if you order over the weekend but we don’t count Saturday or Sunday as a business day.
As for the days in transit? That’s a tough one to answer with 100% accuracy but here are the averages we have seen over many years.
Since we’re just outside Atlanta in GA, anyone in GA or neighboring states can often get product delivered in 1 day. This is especially true if you pick FedEx for shipping. They are very reliable and often deliver sooner than expected. Of course it’s not guaranteed because we can’t ship using their Express option but compared to the post office, it will arrive sooner when using FedEx. And most likely to arrive in tact and not damaged.
The Post Office, on the other hand, can take 2-4 days just to show tracking. They are reliable BUT prone to delays based on seasonal issues, if the box is too heavy or local weather (like the heat of summer or excessive rain) not to mention employee shortages during the summer. The good news is that we’ve not had one lost box through the post office for over two years now. These results indicate that we pack our items very safe and clearly labeled (as you’ll soon see).
Now if you’re not in GA or a neighboring state but still in the southeast? You’ll probably be in the 2-3 business day cycle.
If you’re in the northeast? Around 2-3 days as well. There will be some remote areas that take an extra day to arrive.
Southwest or middle of the country up to the Canadian border? Same; 3-4 days on average and maybe 5-6 so – even if you choose Priority Mail! So if you need something within 5 days? Choose FedEx to be sure. The Post office is just too inconsistent. We hear from customers who chose Priority Mail and “expected” it to show in 2-3 days but rest assured, that only happens maybe 50% of the time. In fact this is why we posted this detailed explanation; we get so many customers following up about their delayed delivery and unfortunately, it’s nothing we control (we’re not the post office). Our best advice is if you need something within 5 days, choose FedEx. And if you chose Priority Mail and it didn’t show? Don’t complain to us.
Lastly, the “left” coast or northwest tend to take the longest days in travel to arrive. If you’re close to a major city, like Seattle or Portland, 3-4 days. If you’re in the country, 4-5-6 days. FedEx is usually a day faster compared to Priority Mail so again, if you need something in a timely fashion, go with FedEx and pay the extra amount. Unfortunately, even if we ship on a Monday, you may not see the delivery till the next weekend. The good news is FedEx does delivery both Saturday and Sunday so again, one more reason to pay extra and use them.
Customer Care
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